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FAQ

MEMBERSHIP

Do you offer memberships for shorter periods of time, for example, a half-year membership?

We only offer memberships for the full calendar year at the price of 30 euros. We offer many activities, events, and member benefits throughout the year, so we believe this is great value even if you join in the middle of the year.

I don’t have a credit card; are there other ways to pay my membership fee?

In our webshop you can pay with all major credit cards as well as Apple Pay. Unfortunately, our web shop provider does not work with other forms of payment such as iDEAL. Some new members without a credit card have used a friend’s card or joined with alternative cards like: Revolut or Transferwise

Why do I need to provide my credit card details as well as my bank account details?

You use your credit card (or Apple Pay) to pay for the your membership fee in the first (calendar) year. To make your life easy, we will use your bank account details to automatically deduct the membership fees for the subsequent years. Of course you can always cancel your membership by sending an email to atac.membership@gmail.com before December 31).

Can I try out a training session before signing up?

You’re welcome to join us for two sessions for free before committing. Take a look at out our meetup.com page and send us an email at atac.club@gmail.com so we can inform the event host accordingly. Note that only paid members can RSVP for events on the meetup page. Once you are a paid member, you will have access to the meetup page.

When will my membership be renewed?

We will send you an email to remind you about the upcoming renewal and to check your information in November. If you do nothing, your membership is renewed automatically and we will deduct the membership fee via automatic incasso in January.

What do I need to do to cancel my membership?

You can cancel your membership by sending an email to atac.membership@gmail.com before December 31.

Can I join your Meetup group without being a member of ATAC?

Only active members that paid the membership fee can join the Meetup group, RSVP for events, and create events on the Meetup page. Once you paid your membership fee, you can request access and we will approve your access to the group right away.

NTB / Triathlon RACING LICENSE

What are the advantages of having a NTB license?

The NTB license comes at a cost of 62 Euro's and allows you to skip the day licenses for both national and international events. If you race a number of small triathlons and or 1/2 mid/long distance triathlon you have saved the cost for a day license already (1 or 2 mid/long distance triathlons).


Along with your NTB license, you will receive a monthly magazine from the Dutch Triathlon organisation.

Furthermore an NTB license grants a free basic KNWU (National Roadbike Union) license (to participate in fun races, MTB and cyclo cross). Further info can be found here: NTB Website.

The NTB License grants a free license to the Dutch Athletics Union as well. Meaning you won't have to start behind the business participants of the Dam-to-Dam run. Just sign up for the official race, quite a nice advantage! More information on this, click here.

Interested in getting your NTB license? Sign up here! ATAC NTB licenses webshop.

How can I get an NTB license?

ATAC members can purchase an NTB license at a discounted price via our webshop. Once you have completed your purchase, we will send you your license information within a few days.

Can I order an NTB license without being a member?

No. You need to be an active ATAC member to obtain your NTB license via ATAC. That also means that if you renew your NTB license for the next year, you cannot cancel your membership.

How can I add a photo to my proof of license?

You can add a photo on your personal profile (“mijn gegevens”) and then go to the tab “Lidmaatschapsbewijs”. There you first click on “Lidmaatschapsbewijs vernieuwen” to use the picture and your latest details. Then you can download your license by clicking “>> Download lidmaatschapsbewijs”.

I renewed my license; why is my proof of license on the NTB website is still from the previous year?

The NTB website is not the most modern – you need to update your proof of license by clicking on “ >> Lidmaatschapsbewijs vernieuwen”. After that your license should be the one for the current year.

What do I need to do to cancel my NTB license?

You can cancel your NTB license by sending an email to atac.membership@gmail.com before noon on November 29.

What do I need to do to renew my NTB license?

Nothing, except for making sure that your account information and personal details are correct.  Your NTB license will be renewed automatically if you do not cancel before November 29 at noon. We will send you in email to remind you about the upcoming renewal and to check your information in November and deduct the membership fee via automatic incasso in January.

When is my NTB license up for renewal?

Your NTB license will be renewed automatically if you do not cancel before November 29 at noon.

WEBSHOP

I don’t have a credit card; do you offer alternative payment options?

In our webshop you can pay with all major credit cards as well as Apple Pay. Unfortunately, our web shop provider does not work with other forms of payment such as iDEAL. Some new members without a credit card have used a friend’s card or joined with alternative cards like: Revolut or Transferwise

Certain items are sold out, when will they be restocked?

Once or twice a season we restock the cycling kit, running shirts and trisuits. Keep an eye for announcements on our Facebook page

When will my items be delivered?

You will receive an email on when and where you can pick up your item. Do have some patience as we usually wait for a larger group of members to pick up their orders.

Can I try out items before I buy?

Normally we do not organise session to try out items, but if we do organise them, we advertise them on our Facebook page and / or MeetUp page

In case your question has been answered, please contact us directly and we usually get back within 24 hours.